FAQs
Does this really work?
Many customers report noticeable results with consistent use, and we proudly stand behind our 90-Day Risk-Free Guarantee so you can try it with confidence. Individual results vary based on consistency and correct usage.
Where do you ship from?
Most orders ship from our U.S. warehouse. During periods of high demand, some may dispatch directly from our international fulfillment center to ensure faster delivery times.
How long will it take to receive my order?
Orders are processed within 1–3 business days.
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U.S. delivery: typically 5–10 business days.
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International delivery: 7–14 business days, depending on customs and local handling times.
What if I don’t receive my order?
If your package hasn’t arrived within the estimated delivery window, contact us at info@nimoox.com and we’ll investigate right away. If your order cannot be delivered, we’ll make it right — including a replacement or refund when applicable.
Returns & Refunds
What is your return policy?
We offer a 90-Day Risk-Free Guarantee for customers who use their Nimoox Pump consistently and as directed.
Because this is a personal-use health device, opened or used items cannot be returned for hygiene reasons.
You may request a return or refund under the following conditions:
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The product is unopened, unused, and in its original packaging.
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The product arrived defective or damaged (reported within 7 days with clear photos).
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You’ve completed a full 90-day usage period and seen no measurable results while following the recommended protocol (at least 5 sessions per week).
Refunds are processed within 7–10 business days after inspection and approval of your claim. Unauthorized returns or returns without prior approval will not be accepted.
Disclaimer
This product is not intended to diagnose, treat, cure, or prevent any disease. Results vary from person to person. The Nimoox Pump is for personal wellness use only and has not been evaluated by the FDA.